退款政策
- We do not offer cash refunds - this is inline with our competitors (please email hello@shecreatesstories.com if you have any questions), instead we issue Store Credit.
- You have 14 days from the dispatched date to return an unsuitable item.All items must be unworn, unwashed, stain free, perfume free, and have all brand and/or She Creates Stories tags still attached in order to be returned.
- We do not accept returns on sale items. We also do not offer returns because you changed your mind or didn't read the sizing guide accordingly. :-)
- Return shipping is to be covered and paid by the customer.
- Shipping is non- refundable except in cases where we may have made an error.
- All shipping costs must be covered by the customer, unless the garment is faulty.
- International duties & taxes: Orders shipped outside Singapore may be subject to import duties, taxes, VAT or customs charges imposed by the destination country. These charges are not included in our product or shipping prices and are the responsibility of the customer. She Creates Stories has no control over these charges and unfortunately cannot reimburse them.
- To initiate your return and to receive the address for postage please email hello@shecreatesstories.com for further instructions.
If you have received a faulty garment or the wrong item please email us as soon as you get it at hello@shecreatesstories.com.
RETURNS PROCESS
We aim to process returns within 7 business days of receiving them, but during high volume periods, especially around the holidays, this may take slightly longer and we apologise for any inconvenience. Please contact us directly at hello@shecreatesstories.com for any enquiries on the status of your return.
We will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions.
As of the 25th July 2022, due to the increased costs associated with doing business, and inline with our competitors, we no longer offer refunds.
We are happy to offer you an exchange or a credit note instead.
FAULTY ITEMS
We are so sorry if the items you received were not quite right. We pride ourselves on quality control and closely monitor each item before it is sent out to our customers, this is because we want you to LOVE IT! We stand by the quality of our products, but if you come across a manufacturing fault, please contact us at hello@shecreatesstories.com.
Faulty item refunds cannot be guaranteed without prior photographic evidence of the fault.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. Faults include, but are not limited to: Broken or skipped (missing) stitching. Garment dimensions measuring out of tolerance. Broken or faulty zip. Uneven hemline. Holes in fabric. Untrimmed threads are not considered a fault with the garment and can be easily trimmed back with scissors. In the case of a faulty item, we will replace the garment and cover the costs of return postage. If there is no inventory to replace the garment, we will refund you the cost of the item via your payment method only, and return postage costs in full. If an item is faulty, it must be reported to She Creates Stories immediately and returned within 7 days of receipt to be eligible for a replacement or refund. You can email us at hello@shecreatesstories.com if you believe your garment has a fault.
INCORRECT SIZE:
If your item does not fit you can exchange it for a different size or a different style. Please contact us directly at hello@shecreatesstories.com.
SALE ITEMS:
We do not offer exchange, return, or refund on any items purchased in our sale.
