shipping & delivery
She Creates Stories ship all orders with SF Express across Hong Kong and Macau from our Discovery Bay HQ. A flat shipping rate of $30 will be added to your order. Please allow 3 - 4 working days for your delivery to arrive. Most orders arrive within 2 days but, just to be on the safe side!
She Creates Stories always aim to pack your orders super quickly and dispatch them within 1- 3 business days after payment is confirmation, unless we are out of stock.In this case we apologise for any inconvenience and will refund the order. Please use our estimated delivery times as a guide only. She Creates Stories does not guarantee delivery dates as unexpected things can occur such as authorisation delays or customs issues etc. She Creates Stories is not responsible for any delayed packages due to couriers, especially during high volume seasons. Please note that She Creates Stories is also not liable for missing parcels due to any errors on the customer or couriers part. If you have any questions related to your delivery please contact us at firstname.lastname@example.org with your order details.
tracking your order
Once your order has been dispatched, you will receive an email with your tracking information. If you don't receive the email, don't panic. Please check your junk mailbox as it can often be automatically redirected there due to mailbox settings. If you still cannot locate it, it is possible we have an incorrect email address for you. Please check your email details and contact us with your Order Number to check the status of your order. For more information on the status of your order please email email@example.com and one of our team can assist you.