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returns, refunds & exchanges

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returns policy


Here at She Creates Stories we want you to be completely in love with your amazing new clothes, but we understand that mistakes can be made when you cannot try the garments on before buying. If it doesn't fit or you don't love it as much as you hoped, you can simply return it. We have a 14 day return policy, meaning you have 14 days after purchasing to return your item. 

Please refer to our size guides on the website to ensure best fit and make sure you love the colour and style. For more information you can check out our Instagram she_creates_stories or get in touch for more additional information at hello@shecreatesstories.com.

For Hong Kong and Macau domestic orders, we offer returns within 14 days of package delivery for full priced items. We also offer exchanges for a different size if the sizing isn't quite right (subject to availability).

We also offer refunds if you change your mind, however the item needs to be returned in it's original condition and within the 14 day period for it to be accepted. 

the important stuff

In order for us to process your return we require the garment to be returned in it's original condition i.e. unworn, with tags attached, unwashed, unstained, un-perfumed, and in it's matching clear poly bag, so please be careful when trying on your garments.

To start the return process please email Rebecca at the following email address hello@shecreatesstories.com

N.B Shipping is non- refundable except in cases where we may have made an error. All shipping costs must be covered by the customer, unless the garment is faulty.

If you have received a faulty garment or the wrong item please email us as soon as you receive it at hello@shecreatesstories.com so we can put things right!


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returns process


Once we have accepted your return, we strongly suggest using a trackable postage option for your return as it enables you to track your parcel. She Creates Stories is not responsible for the cost of return shipping and is not responsible for any postage delays or returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. We aim to process returns within 5 business days of receiving them, but during high volume periods, especially around the holidays, this may take slightly longer and we apologise for any inconvenience. Please contact us directly at hello@shecreatesstories.com for any enquiries on the status of your return. 


refunds

Once we have received and checked your returned item, and let you know the refund has been approved we will notify you. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund to your account. 
 


faulty items


Oh no! We are so sorry if the items you received were not quite right. We pride ourselves on quality control and closely monitor each item before it is sent out to our customers, this is because we want you to LOVE IT! We stand by the quality of our products, but if you come across a manufacturing fault, please contact us at hello@shecreatesstories.com as soon as possible and we will do everything we can do to fix it. Faulty item refunds cannot be guaranteed without prior photographic evidence of the fault.

exchanges


If your item does not fit you can exchange it for a different size. Please contact us directly at hello@shecreatesstories.com.  

sale items

Unfortunately we are unable to accept returns on Sale Items. If you have any other questions please email us at hello@shecreatesstories.com.

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